FAQ

It is normal to ask some questions before the decision of a reservation. We've put together a few frequent questions.

Is this accommodation on the St. James Way?

Yes, Smiling Places is on the St. James Way, along the Coast of Portugal.

What is the difference between a Local Accommodation and a Hotel?

Local accommodations are accommodation units smaller than hotels, with fewer rooms available and usually managed by local people, which offer greater proximity to their guests and a more quiet and informal environment. There are many types of local accommodation, depending on the particularities they offer their guests. At Smiling Places, for example, all rooms have private bathrooms, as is the case in hotels, but it is not a rule in all accommodations in Portugal. It is advisable to confirm what is included and if it matches what you are looking for before making a reservation.

Is a Local Accommodation the same as a Hostel?

Within the local accommodation there are several modalities: Villa / Apartment for total use, Lodging Establishments (where the Local Accommodations and Hostels) and Rooms (modality in which the owner resides in that place). The big difference between the Local Accommodation and the Hostel lies in the first case rooms are available and in the second case beds are available, in dormitories, sharing a room with other guests. Usually a Hostel practices lower prices than a local accommodation, because it has this concept of sharing. The choice between the two modalities depends on the purpose of the stay and the experience you want.

How do I know that a Local Accommodation is safe and reliable?

The Portuguese Law guarantees this protection, requiring the registration of all local accommodations, through the presentation of various requirements that promote the safety and comfort of its users. All accommodations must mention this registration number on the websites, social networks or in all disclosure they make, i.e. if this number is not available, be suspicious and ask if it is registered.

After requesting a reservation how to know if it is confirmed?

After contacting through the form, on the contact page, you will receive a contact from us with the prices and availability for the requested dates, as well as all the information relevant to your booking confirmation decision.

Does a reservation made through this website require prior payment?

It does not require prior payment, it is one of the facilities offered by the use of reservations by the website.

In case of cancellation, is there a payment to be made?

All cancellations generate a great inconvenience, either by the preparation of the rooms and amenities to receive guests, or by the loss of opportunity to have another reservation. We believe that our customers are aware of this and will only cancel in case of a serious unforeseen event, so we do not charge any cancellation amount, in the reservations made on this website.

Can common spaces be used?

The common spaces inside and outside the house are free to use for all guests except the kitchen which is for staff use, for the preparation of breakfasts. If you want the entire house exclusively, please contact us on the contacts page form.

Do you have a swimming pool?

Yes, there is an outdoor swimming pool and is available from April to October from 9:00 am to 8:00 pm. The swimming pool has protected access to children.

How to know the prices charged?

Prices fluctuate between low season/high season and ongoing campaigns. The prices of the rooms and suites are different, both have private bathrooms, but the suites have a sofa bed that accommodates more people. As a reference, prices range are from €55 to €130. We practice prices per room and there is no increase for the accommodation of children (we made this decision to simplify the booking process and not penalize families with increased costs).

Are Covid preventive measures ensured?

We carefully follow and practice the cleaning and hygiene rules suggested by the General Directorate of Health, in the fight against the Covid pandemic and in the contagion of any disease. Our Guest House, Smiling Places, contains only 4 rooms, which facilitates control, privacy and security. More than ever, Small is Safe!

How old can reservations be made?

We allow bookings from the age of 18.

What time can you check in and check out?

Check-in is from 4 to 8 pm and check-out from 8 to 12 am. If you need to arrive early, please contact us, we will do everything we can to satisfy your request, if we have enough hours to provide that all rules of cleaning rooms are guaranteed, and ensure your safety. Anyway, you can always leave your bags with us while we prepare your room.

Do you have parking?

There are many parking spaces available on public road, as it is a quiet location. You'll be able to park easily.

Do you accept animals?

We are sorry, we love animals but we choose not to accept, to ensure the well-being of all guests.

Is there a mini fridge in the rooms?

There is a mini fridge in the common space for guests' use but not in the rooms.

Does it have any baby bed?

Yes, we can make it available. The suites also have a sofa bed that can be used. The Dream Room is the only one in which we do not advise the placement of a baby bed, by the configuration of the room will not allow you to have the comfort we want to provide.

Does it have balconies?

The Suite of the Camino has 2 balconies; the Garden suite, which is on the ground floor, has direct access outside; the dream room has 1 balcony. Only the Birds room does not have a balcony, but a window into the forest with a peaceful view of nature.

Does it have breakfast included?

Yes, breakfast is always included in your stay. We schedule with you the time you want and collect your preferences. Breakfast is served by our staff to ensure your safety (pandemic control measures) and food waste.

What amenities are available in the rooms?

All rooms are equipped with air conditioning, smart TV, desk, blackout light on windows, safe, bathroom with shower cabin, dryer, soap, shower gel, pool towels. Bed sheets and bath towels are 100% cotton for added comfort. There will always be a surprise courtesy waiting for you.

Are any of the rooms prepared for reduced mobility?

Yes, the Garden Suite has direct access to the outside, is located on the ground floor and allows the movement of a wheelchair.

What price surcharge will there be if you include children in the booking?

None. It's a courtesy of us to families.

Do you accept extended stays?

Yes, mention the dates you would like to stay and we will make a special price for extended stays. We advise the Suite of the Camino, with its 31 m2. The Garden Suite has 21 m2, the Bird Room 19 m2, the Dream Room 13 m2.

Are there restaurants nearby?

Yes, restaurants, beach bars, bakeries, free-service laundry, hairdresser, playground, pharmacy, grocery store and taxi service.

How far is it from the airport?

Porto airport is just 7.5 miles away.

How is the weather in Labruge?

The climate is mild, due to the proximity of the sea. In summer the average temperature is 25 degrees during the day and in winter about 15 degrees. You should put a coat in the bag to prevent night cooling.

Portuguese